Privacy Policy

Who we are

Scope Renewables is a trading name of Scope Utility Solutions Ltd, registered in England and Wales. We are the data controller for the information described here. You can contact us about your data at sam.k@scopeutilitysolutions.co.uk.

Draft: company registration number, registered office address and ICO registration number (if registered) to be added by Scope.

What we collect, and why

When you enquire (by the form, phone or email) we collect your name, phone number, email address, postcode and anything you tell us about your property and heating. We use it to answer your enquiry, carry out a survey and give you a quote. The legal basis is taking steps at your request before entering a contract.

If you become a customer we also collect the details needed to design, install, certify and register your system: your address, details of the property, meter and supply information, and the information required by the MCS certificate, the Boiler Upgrade Scheme application and the Smart Export Guarantee. The legal basis is performing our contract with you and meeting our legal obligations.

If you apply for finance your details are passed to the finance provider you choose. They are a separate data controller with their own privacy policy, which they will show you before you apply.

When you use this website we use a privacy-focused analytics tool (Umami) that counts page views and which parts of the site are used. It does not use cookies, does not store your IP address and cannot identify you. No advertising trackers are loaded by this site.

Draft: if Scope runs Meta or Google ads with a pixel or tag on the site, this section and a cookie banner must be added before the pixel goes live.

Who we share it with

Approved installers and subcontractors who work on your job, limited to what they need.
The MCS certification body, and Ofgem or its agents for the Boiler Upgrade Scheme, where you proceed with an install.
Your electricity supplier or network operator, where registration or permission to connect is needed.
The finance provider you choose, if you apply for finance.
Our IT and email providers, who process data on our behalf under contract.

We don't sell your details and we don't pass them to anyone for marketing.

How long we keep it

Enquiries that don't go ahead are deleted after 12 months. Customer records are kept for the life of the warranties and certificates on your system, and for as long as we're legally required to keep them for tax and consumer protection purposes.

Draft: retention periods to confirm with Scope.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we no longer need it, and object to how we use it. Email sam.k@scopeutilitysolutions.co.uk and we'll respond within a month. If you're not happy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.